Frequently Asked Questions

General Questions

Are you licensed and insured?

Yes — Carter Homes & Remodeling is fully licensed and insured. We provide homeowners in Tennessee, South Carolina, and Georgia with peace of mind and professional service for every project.

How long have you been in business?

Carter Homes & Remodeling officially began in 2018, but our team has over 15 years of experience serving East Tennessee homeowners with quality craftsmanship and attention to detail.

Project + Timeline Questions

How far out are you booking?

Booking times vary depending on project type and season. Interior projects tend to book faster during winter months, while exterior work schedules depend on weather, project size, and location.

How long does a typical remodel take?

Timelines vary by scope. Approximate ranges are:

  • Bathrooms: 2-3 weeks

  • Kitchens: 4-6 weeks

  • Flooring: 1-3 days

  • Siding: 1-2 weeks (depending on home size/materials)

  • Roofing: 1-3 days for most single-family homes

  • Decks: 1-2 weeks for an average 300-400 sq ft deck

  • Major renovations, basements, exteriors, or new builds: varies by project

Budget + Payments Questions

Do you offer estimates?

Yes — we provide free, detailed written estimates for every project. You’ll know exactly what to expect before work begins.

Do you require a deposit?

Yes — deposits typically range from 30–50%, depending on project size and materials.

Do you offer financing?

Financing options are coming soon. We’re working to provide flexible solutions to help homeowners complete their projects with ease — stay tuned for updates.

Materials + Design Questions

Can you help me choose materials?

Absolutely. We guide you through layouts, material selections, finishes, and overall design to ensure your home reflects your personal style and functions perfectly for your lifestyle.

Do I need to move out during a remodel?

Most clients remain in their homes unless the project involves a full gut or major renovation. We’ll advise you based on your project’s scope and schedule.

During the Project

Will someone be on-site every day?

Yes. Our team is hands-on and consistent. While weather or materials may occasionally shift schedules, you’ll always receive clear daily updates and know exactly who is on-site and what they’re working on.

What if I need to make changes mid-project?

We’ll guide you through any change options, including cost or timeline impacts, before moving forward, so there are no surprises.

What is the process I can expect?

Our process is simple, transparent, and designed to keep you informed every step of the way:

  1. Get in Touch: Tell us your vision; we’ll schedule a consultation.

  2. In-Home Visit & Consultation: We walk your space, discuss options, and review timeline and budget.

  3. Estimate & Project Plan: You receive a clear, detailed quote, including guidance on materials or design planning.

  4. Final Proposal & Scheduling: Approve the plan, lock in your timeline, and we prep materials and the crew.

  5. Build Phase: Our team arrives on time, works efficiently, and communicates updates throughout.

  6. Final Walkthrough: We review everything with you, ensure it meets our standards, and answer any final questions.

We Stand Behind Our Work

If anything needs attention after the project wraps, we’re just a phone call away. We’re your neighbors — we don’t disappear after the job is done.