Frequently Asked Questions
General Questions
Are you licensed and insured?
Yes — Carter Homes & Remodeling is fully insured and operates in compliance with all applicable local and state requirements. We work with trusted trade partners as needed to ensure each project is completed properly and professionally.
How long have you been in business?
Carter Homes & Remodeling officially began in 2018. Our team has over 15 years of experience serving East Tennessee homeowners with quality craftsmanship and attention to detail.
Project + Timeline Questions
How far out are you booking?
Booking timelines vary depending on project type, season, and current demand. Interior projects often schedule more quickly during winter months, while exterior work depends on weather and scope.
How long does a typical remodel take?
Timelines vary by scope. Approximate ranges are:
Bathrooms: 2-3 weeks
Kitchens: 4-6 weeks
Flooring: 1-3 days
Siding & exterior updates: 1-2 weeks (depending on home size/materials)
Roofing: 1-3 days for most single-family homes
Decks: 1-2 weeks for an average 300-400 sq ft deck
Larger renovations and multi-space projects vary based on scope and design.
Budget + Payments Questions
Do you offer estimates?
Yes — we provide free, detailed written estimates so you know exactly what to expect before work begins.
Do you require a deposit?
Yes — deposits typically range from 30–50%, depending on project size, materials, and scheduling requirements.
Do you offer financing?
Financing options are coming soon. We’re working to provide flexible solutions to help homeowners complete their projects with ease — stay tuned for updates.
Materials + Design Questions
Can you help me choose materials?
Absolutely. We guide you through layouts, material selections, finishes, and design details to ensure your renovation reflects your personal style and works well for everyday living.
Do I need to move out during a remodel?
Most homeowners remain in their homes during the renovation process unless the project involves extensive demolition or multiple living areas. We’ll advise you clearly based on your project’s scope.
During the Project
Will someone be on-site every day?
Yes. Our team is hands-on and communicative. While weather or material availability can occasionally affect schedules, you’ll always know who is on-site and what’s happening with your project.
What if I need to make changes mid-project?
We’ll guide you through any change requests, including cost or timeline impacts, before moving forward, so there are no surprises.
What is the process I can expect?
Our process is designed to be clear, transparent, and stress-free:
Get in Touch: Tell us your vision; we’ll schedule a consultation.
In-Home Visit & Consultation: We walk your space, discuss options, and review timeline and budget.
Estimate & Project Plan: You receive a clear, detailed quote, including guidance on materials or design planning.
Final Proposal & Scheduling: Approve the plan, lock in your timeline, and we prep materials and the crew.
Renovation Phase: Our team arrives on time, works efficiently, and communicates updates throughout.
Final Walkthrough: We review everything with you, ensure it meets our standards, and answer any final questions.
We Stand Behind Our Work
If anything needs attention after your project is complete, we’re just a phone call away. We’re local, invested, and committed to standing behind the work we do for our neighbors.